Crystal Reports Server R1 to R2 upgrade

[ShortyA]

Hello folks!
Very quick question. My client is running Crystal Reports Server XI release 1 and wants to move up to release 2. I believe that this is not included in the support/maintenance agreement as it is not a service pack but an actual product release. The client does not have good relationship with SAP so doesn't want to ask in case they get sold something when they don't need it.

Has anyone else gone from release 1 to release 2 and if yes did you have to pay?
Many thanks as always.
ShortyA

 

[MJRBIM]

An active support/maintenance agreement includes the right to upgrade to the current product.

However, upgrading to XI (R2) at this point would be a bad idea - since it is only supported to July 2010.

Your client would be better to move directly to BOE-XI (Release 3.1) so that they are on the "supported" platform for a number of years.

Your client should talk with SAP to get the new software and keys - and plan on doing a clean install of BOE-XI (Release 3.1) on new hardware, then migrate users, folders, reports over from XI (R1).

Senior Business Intelligence Consultant
Toronto, Canada

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