Crystal Report Server XI webpage viewer times out on long reports

[Beaker74]

We have a Crystal Reports XI server that I'm testing reports with. We use http links from an internal website directly to the java applet that processes and displays the report.

When I start a large report (something that might take more than 3-5 minutes to run), often the viewer will stop after 3 minutes and report "No data available". I'm assuming the viewer or something in the chain is timing out.

I tried editing the web.config file for IIS on the server extending the httpRuntime ExecutionTimeout value to 10 minutes. But what's odd is, once the viewer has "given up" waiting for data, if you press the browser refresh button, the applet will re-initialize, and the data from the report sometimes will appear.

What I'd like to know is where on the server can I lengthen the timeout value for this issue?

 

[pcunicelli]

Hey thanks for the post.

We're having very similar issues with it. Were you able to come up with a solution?

Thanks,
Peter

 

[Beaker74]

Unfortunately not. It seems no one else has this problem, or they haven't stumbled upon this page yet if they have.

It's not a showstopping problem for us, but it is quite irritating, and it would seem there would be something that would allow you to modify this somewhere.

 

[pcunicelli]

Darn! We're producing reports for a client. It's not easy to tell a client - sometimes it works other times it doesn't.

Thanks.

 

[Turkbear]

Hi,
Check the settings for your database connection ( you do not indicate what database or connection method is used)..
If the database connection itself times out ( while waiting for data from the dataabse), that behavior would be what would happen.





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