Crystal Report print preview window not responding on Custom Order Entry

[vbdbcoder]

Background: VB6.0 application with Sage 300 v2012 AccpacOE1100.ocx.

The Sage 300 v2012 Order Entry screen works without problem.

The VB6.0 custom application uses the native POST function from AccpacOE1100 ocx. After "Post", the first window prompt to print. Then when I click the "Print" button on that print window. The application is not responding. The Crystal Report Print Preview window does not come up. Below is the error captured.

Problem signature:
Problem Event Name: APPCRASH
Application Name: vb6.exe
Application Version: 6.0.97.82
Application Timestamp: 403acf6c
Fault Module Name: MSVCR80.dll
Fault Module Version: 8.0.50727.6229
Fault Module Timestamp: 4ec352ab
Exception Code: c0000005
Exception Offset: 00050804
OS Version: 6.1.7601.2.1.0.272.7
Locale ID: 1033
Additional Information 1: 7e3b
Additional Information 2: 7e3beb1e9ccf6d519c5b994ca59a280f
Additional Information 3: 2ac0
Additional Information 4: 2ac004046dc496f347320c8826a4cbdc


I have run regacc and can't get rid of the problem.

please advise and thanks in advance.

 

[ettienne]

Uninstall IE10

 

[vbdbcoder]

I have uninstalled IE10 and rebooted the server. Ran regacc again.

I still have the same problem.

Description:
Stopped working

Problem signature:
Problem Event Name: APPCRASH
Application Name: NewItemOE2012.exe
Application Version: 1.0.0.2
Application Timestamp: 51f81e68
Fault Module Name: MSVCR80.dll
Fault Module Version: 8.0.50727.6229
Fault Module Timestamp: 4ec352ab
Exception Code: c0000005
Exception Offset: 00050804
OS Version: 6.1.7601.2.1.0.272.7
Locale ID: 1033

 

[ettienne]

Speak to the programmer, there is a bug in his program.

 

[trmeupey]

Hi,
Try to Turn off DEP (Data Execution Prevention) for vb6.exe.

 

[DjangMan]

The Sage City website is down so I can't search there for the specific DLL name but I think you should try copying a4wcrInterop.dll into the same folder as your .exe.

There are also several hotfixes and updates for Crystal reports with the newer versions of Sage ERP that you'll want to make sure you have installed. You can see them on their support blog and on their Twitter feed.