Crystal Pageserver Process Hangs (specific error inside)

[e5c4p3artist]

I am having a problem occasionally with my Crystal Pageserver process hanging. In my event log, I see:

Cacheserver loses communication with pageserver (Event ID 35202)

Stopping and restarting the Crystal Pageserver process gets things running again, but I'm trying to figure out what is causing the problem in the first place.

Any ideas are appreciated. Thanks!

 

[Turkbear]

Hi,
Are both running on the same machine?

What does the Event Log say happened, if anything?

 

[e5c4p3artist]

I'm a little out of my depth here, since I'm not the main Crystal guy, so remember to treat me like a n00b.

Yes, both services are running on the same machine. And the event log entries say nothing more than what I stated above:

Cacheserver loses communication with pageserver [event ID 35202]

Thanks for the help!

 

[Turkbear]

Hi,
You need to get the Crystal person ( or you, if authorized) to look in the Crystal Management Console and check the time-out values for the pageserver and cacheserver..It sounds like your pageserver may be timing out before finishing the report it is trying to run - or something about the report is trashing the pageserver somehow. Does this happen with all reports or just some ( or one)?

I have seen behavior like this in older versions of Crystal on the web where the pageserver would just stop -
But I haven't encountered it in CE8.5 so far..

 

[e5c4p3artist]

Thanks for the help. I'll take a look at the values you mentioned today. I'm a contractor doing work for a client. It is the client's server that is having the problem. There have been 1,273 Crystal related errors in the Event Log since the morning of September 2. I think this problem is a symptom of a larger problem. I've turned it over to the client's internal IT department to diagnose, so we'll see what happens!

Thanks for the help. =)