Crystal Enterprise Parameter Page for Reports Not Running 1

[LeonelSanchezJr]

All of the reports stopped working in Crystal Enterprise.
When I click on any link to the reports,
the parameter pages appears to be loading (since it says "Loading...") but it doesn't do anything.



Thanks,

Leo ;-)

 

[dtaylor92]

Do regular non-parameter reports work? From the CE box, go into CR and make sure the report runs.

I would also try a reboot. Perhaps there's something else amiss.

 

[LeonelSanchezJr]

Apparently, the Crystal Page Server did not have my correct login information. It should have had a path before my login name, but it had a period (.) before my name followed by a backslash (\). I don't know who could have modified it, but I corrected it and it's all working fine now.


Thanks,

Leo ;-)

 

[synapsevampire]

Be suspicious of the Page Server, it's generally the culprit, and the latest service pack does wonders:

http://support.businessobjects.com/fix/hot/si75/?ref=default.asp_selectlist

You can check the status of the report by checking Services if you're using a MS based OS, or from within the CE CMC check the Manage Servers and try to stop and restart the Page Server. Often times it will hang and you'll need to reboot, once you apply the hotfix the problem should go away.

Also include the Crystal version in technical posts if you want specific help.

-k

 

[qiw360]

Hi, I got a problem may related to the page server. My report (with parameters) runs well in CR. When I publish it on CE, it still runs well on the local machine. But when I try to run it on a remote machine, the report does not get through after inputing parameters (it keeps saying "loading..."). I have no problem opening scheduled reports and report without parameter though.


I installed CR8.5 and CE8.0 on the same machine, my ODBC database on another machine. I did put the service pack for CE8.0 and CR8.5 today after reading synapsevampire's post (thanks!), but that does not help much so far. I also try giving all CE users full control permissions on all CE folders and objects, again, that is not helping.

What should I check now? Thanks.

 

[LeonelSanchezJr]

Can you please explain your exact problem?


Thanks,

Leo ;-)

 

[qiw360]

OK. I published a report which requires parameter input on the CE8.0 on my local machine. The report can be read using ePortfolio on the local machine. But when I try to do the same thing from a remote machine, the report did not come out. Sorry for the confusion. Thanks.

 

[synapsevampire]

Consider using a fresh thread when posting.

Specifics would be helpful, this "But when I try to do the same thing from a remote machine, the report did not come out." doesn't state whether you received an error, got the wrong results, the viewer hung, etc.

What happens? Can you log in? Do you see the report in ePortfolio? Do you get an error?

-k

 

[qiw360]

Thanks for your response, a fresh thread is a good idea, I will do that and try to be more specific.