Crystal Enterprise 10 error message

[pdsnoc]

for some reason - i cant upload new reports to the crystal CMS server (or filestore)
I receive this error:
There was an error while retrieving data from the server: Failed to read data from report file C:\Program Files\Crystal Decisions\Enterprise 10\win32_x86\acd_eric.rpt67c39b9e102570. Reason: Unable to launch C:\Program Files\Crystal Decisions\Enterprise 10\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd program to add report to the system

Any one know what all this means?

 

[pdsnoc]

I am also receiving the followin entries in the event log:
The description for Event ID ( 34400 ) in Source ( Crystal_WebConnector ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. The following information is part of the event: Cannot setup communication with the Web Component Server. Reason: error number WSAECONNREFUSED.

and:

The description for Event ID ( 34400 ) in Source ( Crystal_WebConnector ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. The following information is part of the event: assert failure in file (Y:\backend\WebAppServer\wsconnector\src\isapi\workerpool.cpp) at line 94. (false : Request failed with code 3 and error message Communication failed with all configured Web Component Servers because they are disabled or not currently running. If this problem continues, please contact the system administrator.).

any ideas?

 

[khartman]

pdsnoc,

It sounds like you need to run the "ReportAdd" program. Check the path that CE is looking for the program in:
"C:\Program Files\Crystal Decisions\Enterprise 10\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd" and see if the file is there.

Did you happen to set a different drive letter as your default install drive? Rn the ReportAdd program from wherever you have it installed.

-K


Kenneth Hartman
Manager, EIS
Hughes Network Systems

http://www.hns.com