Crystal Enterprise 10 data display / refresh issue

[gav12345]

Hi all,

We're using Crystal Enterprise 10 and Crystal Reports 9 against a SQL Server 2005 database (I know - old versions).

I'm experiencing an issue when trying to schedule two reports...

The reports each have 7 input parameters (a mixture of strings and dates). When I preview the reports in Crystal Reports 9 (installed on the CE10 server), the report data are displayed without any issues.

However, when I save the same reports to Enterprise, enter the correct parameter values into the Process > Parameters tab, and try to preview the report, no data are initially returned. If I click the Refresh button in the report viewer however, the data are then displayed on the report as normal.

In the same way, actually scheduling the report with the correct parameters produces a blank report.

I have set the 'Oldest On-Demand Data Given To a Client (in minutes)' setting on the PageServer to '0' and checked the 'Viewer Refresh Always Yields Current Data' checkbox.

Can anyone suggest what is going on here?

Thanks, Gavin

 

[hilfy]

In your report definition, do you have "Save Data with Report" turned on ? If so, I would turn it off and resave the report to CE.

-Dell

DecisionFirst Technologies - Six-time SAP BusinessObjects Solution Partner of the Year

http://www.decisionfirst.com

 

[gav12345]

Hi Dell - Thanks for the suggestion, but that option is already switched off in the report.

Gavin