Crystal Enterpise 8.5 APS Error(ORA-03113)

[wilsonmichael]

Have CE 8.5 running on Windows 2000 in a cluster environment. APS point to an oracle instance.
When one APS gets this ORA-03113 error it sometimes crashes or the data becomes inconsistent with the other APS.
Sometimes users disappear from one APS and i have to restart everything to sync them up
Anyone have an idea what maybe wrong. How are users being lost from one APS.

Thanks

 

[Turkbear]

Hi, This indicates tjat something happened to break the connection between the server(s) and the client or between the cluster instances:
From the Error Message Manual:

ORA-03113 end-of-file on communication channel

Cause: An unexpected end-of-file was processed on the communication channel. The problem could not be handled by the Net8, two task, software. This message could occur if the shadow two-task process associated with a Net8 connect has terminated abnormally, or if there is a physical failure of the interprocess communication vehicle, that is, the network or server machine went down. In addition, this message could occur when ALTER SYSTEM KILL SESSION or ALTER SYSTEM DISCONNECT SESSION were issued with the IMMEDIATE qualifier because, in those cases, the client's connection to the database is terminated without waiting for the client to issue a request.

Action: If this message occurs during a connection attempt, check the setup files for the appropriate Net8 driver and confirm Net8 software is correctly installed on the server. If the message occurs after a connection is well established, and the error is not due to a physical failure, check if a trace file was generated on the server at failure time. Existence of a trace file may suggest an Oracle internal error that requires the assistance of customer support.



Should give some ideas to check out..

 

[wilsonmichael]

Thanks Turkbear i will look into that