Crystal 8.5 Printing Issues

[jflmeing]

I have just upgraded my ASP application from Crystal 8.0 to Crystal 8.5. With minimal additional ASP coding, everything works fine.

The problem is that some of the users are having printing problems. When the report is run, the report displays the results on the screen, but when they print the report some information does not show up on the printed version. If the user exports the report, then prints it everything is fine. I would prefer not having the users export the report, just for all the information to print correctly.

I cannot reproduce their problem at my location.

Any ideas would be greatly appreciated.

Thank you,
Jennifer

 

[AndrewBaines]

Sounds like a printer driver problem - what OS are they using? Andrew Baines
Chase International

 

[jflmeing]

I am not sure what OS they are using. I think Win95 or Win98. I will find out.

 

[jflmeing]

I have been able to reproduce the problem using the following printer drivers:
HP 8000 PCL6
HP 5Si Mopier

Are there certain printers Crystal does not support? I am pretty sure these are standard printer drivers installed on the Win2000 webserver.

What is the interaction between user and webserver, when printing web distributed reports?

Thank you,
Jennifer

 

[sgun]

I'm having a similar problem : with some printers, the text is too high in some fields (not all) and the top of the letters is cut off. I know CR has issues with different printer drivers, but all I could find was about font width...
I do need help

 

[synapsevampire]

This is a common problem, reports formatted for one printer will have problems with another.

This might help:

http://support.crystaldecisions.com/library/kbase/articles/c2007846.asp

and this helps to explain:
Go to

http://support.crystaldecisions.com/library/

and look at:
Scr_si7_noprinter.pdf

I try to test each report using various printer drivers, laser, inkjet and dot matrix. If it works for those 3, then it will generally work for anything. When you have very little space to diplay data, you're probably going to get into trouble with some other driver, so try to allow for some extra space, and abide by the kiss principle if possible.

I think that CD has a FAQ on this, but I don't have a link to it.

-k

http://www.informeddatadecisions.com

kai@informeddatadecisions.com