Crystal 8.5 Licenses and ASP

[jflmeing]

I have an ASP application that allows users to run reports, using the RDC control. I know that in Crystal 8.5, Seagate programmed a mechanism to limit the number of concurrent users to what was purchased. I have the default 5 concurrent licenses.

If I create 6 instances of the browser and run one report on each instance, the 6th instance gives me the error message of too many concurrent licenses - which is expected. If I close the other 5 instances of the browser, I thought I should be able to run a report with the 6th instance, but I still get the error message of too many concurrent licenses. If I open another browser (# 7 for this message), I am able to run a report.

Why can't I run a report with the 6th instance of the browser?

Thank you,
Jennifer

 

[kenhamady]

This may be related to the expiration of sessions on your web server, which I have read is set to 20 minutes by default. Maybe one session expired, and #7 filled that one? Ken Hamady, On-site Custom Crystal Reports Training & Consulting
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tek@kenhamady.com

 

[balves]

Session variables are an IIS thing. As Ken said, the default expiration is 20 minutes. You could throttle that down but would be affecting the whole IIS server and prematurely killing people's sessions.

According to Crystal, you need to delete those Session variables that the Crystal web software keeps track of (to count concurrent users) so that the 6th user can create a report.

Here's the Crystal article that tells you how to do it. Note that some people have said that it didn't solve their problem.

http://support.crystaldecisions.com/library/kbase/articles/c2009964.asp

 

[balves]

Actually, you have 2 choices to set the Session timeout:

1. Through the IIS MMC - globally
2. Session.Timeout in your ASP application