Crystal 8.5 Help Files 1

[harrietohs]

I had to reinstall Crystal 8.5 Professional. I chose to have the help files installed, but they do not appear to be there. Nothing happens when I press F1 or choose from the Help drop down menu. I tried reinstalling just the Help portion, but still no Help files. Anyone have any idea what could be happening?

Thanks,

Harriet
Ottawa, Ontario

 

[synapsevampire]

It's an age old bug:

http://support.businessobjects.com/library/kbase/articles/c2010291.asp

-k

 

[harrietohs]

Thanks for the quick reply. I am having a bit of trouble knowing what to do with the registry steps. I followed along until it says "set the value for the 'Format' registry entry to "0x00000002(2)". I can't see where one "formats" the registry entry.

Harriet

 

[synapsevampire]

As the article states in the beginning of the registry editing section, View the 'Changing Keys And Values' online Help topic in Registry Editor (Regedit.exe).

-k

 

[harrietohs]

Ooops...I missed that bit. Thanks..all works now. Very much appreciated.

Harriet