cryptic characters when printing a report...

[rainbowrabbit]

Hi,

We are using Win2000 Pc's and Crystal 9.

A team has just moved offices, and with them went their printer (an HP LJ 8000). When this printer was moved a new printer share was created. Everything else remained the same.

However when attempting to print a report from Crystal 9 onto the printer you just get a load of cryptic symbols. I know Crystal 9 uses unicode now but does anyone have any ideas how I can fix this problem?

 

[synapsevampire]

Perhaps the wrong printer driver is installed.

One way you might resolve would be to have the proper driver set up on a Crystal dev machine, open the report with the printer as the default, you will likely see some minor shifting in the report, and then save it again.

-k

 

[MJRBIM]

There's sometimes an issue with the HP Print Control Lanuage (PCL) - fixing the driver might resolve it. Check the HP site to see if they have a more current driver for Win2000.

You can also test it by exporting to PDF from CR-9, then printing to the HP LJ-8000.