CRS Historical Reporting

[Planetmaker]

We have upgraded our IPCC express which runs on our Publisher as part of our Call Manager upgrade to 4.2 (3).
Our only CRS user is reporting that she cannot log on to the app stating the ip address is invalid.
The services running seem correct (we had to stop a few) that are running.

Can anyone think of why?

 

[whykap]

Did you upgrade CRS also? Is CRS running on the pub?

 

[Planetmaker]

Oh.(!) This is were we need training!
CRS is running on the publisher yes
I thought CRS was part of the IPCC package and that the upgrade of it would be part of the IPCC upgrade.
Thanks for enlightening me Whykap, do you know what the compatible version of CRS for IPCC 4.0(4)_Build140 is??

 

[Planetmaker]

I have just upgraded the Historical Reports plugin from the CRS admin page to no avail...

 

[whykap]

Planetmaker CISCO refers to their ACD application as IPCC or CRS. I was refering to IPCC which sounds that you upgraded already.
It also sounds like you installed the new version of Historical Reports on the PC you are trying to run it.

Can you ping the IPCC server from the PC you are trying to run HA? Did you try unistalling HA and reinstalling the new version instead of upgrading?

For troubleshooting purposes have you tried installing HA on another PC and see if it is accessible there?

 

[Planetmaker]

Tried all of the above