Crosstab summary in column

[jkupov]

I have a report in which I am currently grabbing data in excel and creating a pivot table. I want to be able to skip the pivot table step by using a CR crosstab report.
In my rows I have employee IDs . My column is a referencing a formula showing how many of their tickets they have resolved within the target service level (resolved within 10 minutes of the chat session starting). So it looks like this:

Emp Total Tickets Resolved < 10 min Resolved > 10 Min
Bob 10 6 4
John 12 8 4
Mary 8 3 5
Peter 13 8 5
Sue 5 4 1
. . .

For the life of me I can’t figure out how to add a 5th column showing the percent meeting or exceeding service level (<10 Min). I added a summary in the summarized fields but it shows up underneath the primary summary (count of the total calls, calls within 10 min and calls exceeding 10 min). I want the summary in a 5th column and just of the % resolved within 10 Min. I don’t need the % of all columns.

In Other words I want this:
Emp Total Tickets Resolved < 10 min Resolved > 10 Min Met Service Level
Bob 10 6 4 60%

and NOT this:

Emp Total Tickets Resolved < 10 min Resolved > 10 Min
Bob 10 6 4
100% 60% 40%

Does this make sense? This is my first stab at crosstabs so I apologize if the answer is simple.