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CRM user service KPI

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carvalhao

carvalhao

IS-IT--Management
Apr 1, 2004
2
PT
Hi everyone!

I am trying to compile a list of possibly interesting Key Performance Indicators related to the quality of service at it is perceived by a user of a CRM solution. I would be gratefull if you would post some suggestions.

Thank you for your time,
David
 
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