CRM Solution Helpdesk

[winston6071]

Hello

I am System Integrator and working with Remedy Tivoli and Peregrine, siebel aso. but i have to make a strategic decision.
i cannot get a training in all products what would be the best way for future to go.

thanks for info ciao joe

 

[miteshb]

Hi Joe,

This is not exactly a reply to your thread but I am evaluating Peregrine products (AssetCenter, ServiceCenter and Get-Resources, InfraTools IDD, IND and RemoteControl). As per your thread, I gathered that you might have some experience in these products. I would appreciate if you could share some of your experiences like if you have come across any implementation issues, possible pitfalls, operational issues, etc.

Thanks
Mitesh

 

[winston6071]

hello

what exactly do you need, is there a specific problem you have with implementing peregrine??
Maybe i can give you some tips, depending on your problem.

I found out some things which where not working as they were described.
so for example there was a problem on making an virtual link, for importing a file, you have to create an import descriptor, and define what kind of format it should have string or int aso.
there was a problem in the database, if you change the format, it was changed on the view as you can see its now int not string anymore, but it did not change in the db so there was a problem with comparing 2 fields.
Another thing was installing scauto it was described to use an installscript, but there was none so you have to do it by yourself, and some other stuff

its difficult to explain it shortly, maybe you got nothing of what i wrote so sorry for it, but its all the time the same thing, nothing works like they say and it do not depend on the system also in tivoli or is it cisco, you have to create all the time your own thing.

my question isnt actual anymore cause i will go the way of peregrine for the first, cause as you surely heard peregrine bought or has a partnership now with remedy.


ciao joe

 

[miteshb]

Thanks Joe,

These were helful pointers. I do not work with Peregrine products per se but I am evaluating these products to understand what are the do's and don'ts of these products we should keep in mind to avoid implementation delays.

Thanks
Mitesh

 

[winston6071]

hi miteshb

what kind of evaluating are you doing, maybe i can give you some more infos about other Systems in general

ciao joe