Crissis Alert

[chicagophoneman]

What is needed to service observe 911 calls? I have multiple sites the all use crissis alert and not all can service observe a 911 call most just get a notification that a call was placed and by what extension placed it. I cant seem to nail down what is differnt at these sites.

 

[AvayaTier3]

http://www.tek-tips.com/viewthread.cfm?qid=1547974&page=4

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

35 years Bell, AT&T, Lucent, Avaya
Tier 3 for 25 years and counting

http://bshtele.com

 

[chicagophoneman]

Disconnect supervision was set as instructed still we only get notofication of 911 calls not the ability to listen on the call

 

[demanding]

Do you have the latest license file for this? We expanded our Crisis Alert buttons from 10 to 250 through a new license file and have the ability to listen in...only one person can do it though. We are also on CM5.2.