crisis alert 1

[jimbrody]

i have crisis alert enabled on an Avaya 3641 wireless phone and cant get it to stop alerting.

 

[AvayaTier3]

Cancelling an alert
To cancel the alert, you can administer the system so that only one notified user must
acknowledge the alert, or all notified users must acknowledge the alert.
To cancel an emergency alert, an attendant must press the crss-alert button on the attendant
console three times:
● The first press turns off the siren alarm.
● The second press stops the crss-alert lamp from flashing.
● The third press clears the display.
Digital telephone users must press the crss-alert button on the telephone to cancel the
emergency alert.
● If only one user must acknowledge the alarm, the siren alarm stops at all telephones.
● If all administered users must acknowledge the alarm, the alarm continues at each
telephone until the user of that telephone presses the crss-alert button. Once all
administered users acknowledge the alarm, the siren alarm stops.
● The name and the extension of the person who dialed the emergency number remains on
the telephone display. To completely cancel an alert and clear the display, each
administered user must press the normal button.
If someone makes an emergency call while another crisis alert is still active, the second
emergency call is placed in a queue. If you administer the system so that:
● All users must acknowledge the alert, all users must acknowledge all emergency calls.
The calls might not appear in the queue in the order that the calls were made.
● Only one user must acknowledge the alert, the first alert remains active at the telephone
from where the alert was acknowledged. Any subsequent calls are queued to the next
available telephone, in the order that the calls were made.
Once you administer the Crisis Alert capability, the system continues to record each emergency
call.The system also sends a record to the system printer, if a system printer is available. If a
system printer is not available, you can type list emergency to view the Emergency Access
Calls report.

change system-parameters crisis-alert Page 1 of 1
CRISIS ALERT SYSTEM PARAMETERS
ALERT STATION
Every User Responds? y
ALERT PAGER
Alert Pager? n

In the Every User Responds field, type y.
If you set the Every User Responds field to n, any one of the designated users can
cancel an alert.

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[jimbrody]

Thanks AvayaTier3 for all the info, but I still cant get the alert to stop. I read somewhere that you cant put this feature on a soft key. Maybe since it is a wireless phone it is considered soft keys. Do you know of any way to have a crisis alert sent to a cell phone?

 

[AvayaTier3]

PBX hardware platform? Definity/CM software version?
set type and button type for the IP wireless station?

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[jimbrody]

S8800/6.3/Avaya-Spectralink model 3641

 

[AvayaTier3]

set type and button types programmed in CM for the IP wireless station?

paste picture of page 1 and buttons on page 3 for the CM station.

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[jimbrody]

isplay station 52112 Page 1 of 5
STATION

Extension: 52112 Lock Messages? n BCC: 0
Type: 3641 Security Code: * TN: 92
Port: S08630 Coverage Path 1: COR: 913
Name: 52112 Security Wireless Coverage Path 2: COS: 1
Hunt-to Station: Tests? y
STATION OPTIONS
Location: Time of Day Lock Table:
Loss Group: 19 Personalized Ringing Pattern: 1
Message Lamp Ext: 52112
Speakerphone: 2-way Mute Button Enabled? y
Display Language: english
Survivable GK Node Name:
Survivable COR: internal Media Complex Ext:
Survivable Trunk Dest? y IP SoftPhone? n


Short/Prefixed Registration Allowed: default
isplay station 52112 Page 4 of 5
STATION
SITE DATA
Room: Headset? n
Jack: Speaker? n
Cable: Mounting: d
Floor: Cord Length: 0
Building: Set Color:

ABBREVIATED DIALING
List1: List2: List3: system

HOT LINE DESTINATION
Abbreviated Dialing List Number (From above 1, 2 or 3):
Dial Code:
BUTTON ASSIGNMENTS
1: call-appr Auto-A/D? n Rg:r 7:
2: call-appr Auto-A/D? n Rg:r 8:
3: call-appr Auto-A/D? n Rg:r 9:
4: crss-alert 10:
5: 11:
6: 12:

 

[AvayaTier3]

does the phone handset have access to the crss-alert button?
can you put a normal button on button 5 and does the phone handset have access to that button?

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[jimbrody]

normal" Normal button not allowed on this set type; use fixed Exit button

This phone handset does not have access to the crss-alert button.

 

[AvayaTier3]

I don't have a phone of that type to duplicate this. Reading the information previously posted leads me to believe you need
crss-alert and possibly a normal button.

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[AvayaTier3]

Avaya Link to Avaya_ACM_Emergency_Calling

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[jimbrody]

AvayaTier3- Thanks for the Link you posted. I was able to put the crisis alert button on the FCN key and with a little trial and error I tested this morning and it is working. Thanks again.