Crisis Alert on IPO 4.x

[IPOJIM]

Has anyone found a way to emulate what Definity and CM has been able to do for a while... provide selected extension(s) with a button and/or alert (ringer+lamp etc) that rings when someone on the system dials 911, then shows extension that dialed it followed by waiting for an ack from the attendant operator. This is for a school and the office wants to know when someone hits 911 so they can prepare for the authorities. We will be putting in TAPit Web (so far unless someone has a better idea) for reporting on accounting and call logs - this way we can go back and see what ext dialed 911 and when.

 

[TaureanDragon]

A couple of questions first:
1) What Version of IP-Office and VmPro are you using?
2) In the situations where you wish the 911 recordings to occur are you likely to carry out any other Automatic Recordings?


I came across the following details for a possible solution that may (or may not) help using Account Code recording. I did have a little play to verify the module mentioned was reached, but have not had cause to utilise.

Via the IP-Office Manager
A) To ensure calls made to a specific number (defined in the ‘CLI’ field) are automatically recorded.
Setup an Account Code Where:
On the Account Code Tab:
The Account Code Field should
contain a Reference Number

The CLI field contains the dialled
number upon which the account code
is to trigger. Eg: 911

On the Voice Recording Tab:
The Record Outbound Field should be
set to ON

The Record Inbound Field should be set
to None

Ensure that the ‘Use Voice Recording
Library’ checkbox is not checked.



B) To Set up a Group of Mailbox Users that are to be notified when a specific Number is dialled.

Set up a Hunt Group where the members of
the hunt group are those that need to know
when the Number defined in the CLI field
of the account code has been made. (Note
the notification will actually occur after
the call has terminated, if the connected
time was longer than the minimum record time
currently 3 Secs).

In The Hunt Group Setting, determine whether
the ‘broadcast’ mode option is required. If
enabled, the recording will be delivered to
the mailboxes of all of the members of the
hunt group. And will stay as a new message
in each mailbox until each member has listen
to the message. With ‘broadcast’ not enabled,
once the first person from the group has accessed
the message it will no longer be a new message \
notification.



Via the VmPro Client

C) For the VmPro To Recognise the Defined Hunt Group as an available target from a Callflow action.
Add the Hunt Group defined above.

D) To Provide a redirect for calls that are being recorded automatically to a defined mailbox.
In the Modules pane:
Add a new module (assuming the ‘Use Voice
Recording Library’ Checkbox is checked)
called ‘AutoRecord’.

Select the ‘AutoRecord’ Module
From the mailbox actions tab select the
‘listen’ option

Connect the Start action to the Listen action.

On the ‘Specific’ Tab of the ‘Listen’ action check the ‘Mailbox’ option and from the drop down list select the ‘Hunt Group’ Defined.

Now all calls that are automatically recorded will be sent to the Mailbox selected in the Listen action.



When an outbound call to the number defined eg:911 is made, the IP-Office\VmPro will initiate a recording of the call. When the call completes the recording will be delivered to the specified Hunt Group Mailbox.



When the Voicemail is collected from the Hunt Group, the Extn Making the should be provided in the Message details as per a normal voicemail.



Note: The above configuration will cause all calls being recorded automatically to be routed. If Auto record is being used for other purposes some additional logic will need to be put into place between the ‘Start’ and ‘Listen’ action on the AutoRecord Module. However the feasibility of having the different co-existent Auto Records may depend upon what other Auto Records are configured.

If some function is required as soon as the call is initiated, then this could potentialy be initiated from the callflow, using one or more callflow action, but the recording will only start at the listen action.

 

[IPOJIM]

version 4_1_15 IPO and VMpro 4_1_40
This could possibly work after I try it in the lab. I think if I had an "extra" phone on the reception desk or nearby, then they would know when a 911 call came in as the message light would come on. If I can have the phone make a sound too if a message is waiting, and make it unique. I will try this over the weekend in the lab. They are not using recording for anything else at this time. This is an interesting find, thanks!