Crisis Alert (crss-alert) Setup

[BigPhoneDaddy]

What is the proper setup for the Crisis Alert parameter? I know the setup on the phone/console, but what is needed on teh AAR/ARS tables?

Thanks, BPD..

 

[phoneguy55]

1. set 911 in your ars table to alrt.
2. Fill out 'cha sys cris' form.
3. add buttons to phones.
4. test.

 

[98Converter]

Depending on your FAC for dial access - you want folks to be able to pick up the phone and dial 911 directly without having to do 9,911 you may also want to:

change ars digit-conversion 1 Page 1 of 2
ARS DIGIT CONVERSION TABLE
Location: all Percent Full: 29

Matching Pattern Min Max Del Replacement String Net Conv ANI Req

11 2 2 2 911 ars n n





Thanks,
98C

We are what we repeatedly do. Excellence, then, is not an act but a habit. ARISTOTLE 384-322 B.C.

 

[BigPhoneDaddy]

This what I have currently in the system:

Dialed Total Route Call Node
String Min Max Pattern Type Num
9 7 7 p49 hnpa n
910 7 7 p49 hnpa n
911 3 3 p57 svcl n
912 7 7 p49 hnpa n
913 7 7 p49 hnpa n


And I beleive that it should be as this:

Dialed Total Route Call Node
String Min Max Pattern Type Num
9 7 7 p49 hnpa n
910 7 7 p49 hnpa n
911 3 3 p57 alrt n
912 7 7 p49 hnpa n
913 7 7 p49 hnpa n


Is this correct and how do I validate the route pattern?

BPD...

 

[98Converter]

Looks correct with alrt.

Type: display partition-route-table 57.

Look under PGN1 (unless there are entries under PGN2-PGN8, if so may need to look at another field), this will give you the route pattern number.

Then display route-pattern x (x being the number that was listed under PGN1 for index 57).

Hope this helps.

Thanks,
98C

We are what we repeatedly do. Excellence, then, is not an act but a habit. ARISTOTLE 384-322 B.C.

 

[mojoputter]

The 2nd configuration is correct, alrt is the correct type. You can type List ars rou 911# and it will verify the route it will take.

 

[BigPhoneDaddy]

Thanks 98, there are other entries:

Index PGN 1 PGN 2 PGN 3 PGN 4 PGN 5 PGN 6 PGN 7 PGN 8
----- ----- ----- ----- ----- ----- ----- ----- -----
49 2 2 2 2 2 2 2 88
50 9 9 9 9 9
51 100 100
52 14 14 14 14 14 14 14
53 412 412 412 412 412 412 412
54 16 16 16 16 16 16 16
55 100 2 100 2
56 13 13 13 13 13 13 13
57 13 13 13 13 59 13
58 100 2 100
59 600 600
60 601 601
61 600 600 600 600
62 102 102 102 102 102 302 102

I did cut someout of PGN 8 to save room.

How do I read this?

 

[BigPhoneDaddy]

When listing the list ars route-chosen 911# I get the following:

Location: 1 Partitioned Group Number: 1

Dialed Total Route Call Node
String Min Max Pattern Type Number Location

911 3 3 p57 svcl all

Showing it is goibg out p57. How do I validate that this is going out the correct trunks? It should be a local call.

 

[98Converter]

You now have to look at the phone in question that you're dialing from. Check it's COR. If it has COR 1 (let's say), display COR 1 and half way down on the left hand side you will see time of day chart. This can go 1-8... 1-8 is the same number range that you see here Index PGN 1 PGN 2 PGN 3 PGN 4 PGN 5 PGN 6 PGN 7 PGN 8.

So if your phones COR is Time of Day Chart 5, then you would look down PGN5 and match that with 57 to the left and you will have your route pattern. In this case it would be using Route Pattern 59. Display route 59 and it will tell you which trunks. Or you could always list tra station x (x being the station you're using) and dial it - this will tell you as well which trunk group your using... (stay on the line and tell them that its a test though, otherwise they may dispatch to your site)

In mojoputters response, you would add partition x to the end of his command to look like this list ars rou 911# partition x(x being the partition or time of day chart you're using) to figure out how the partition table is routing your call.




Thanks,
98C

We are what we repeatedly do. Excellence, then, is not an act but a habit. ARISTOTLE 384-322 B.C.