credit note with serialized inventory

[wysiwygGER01]

Hi,

Accpac PO 5.4, SN 5.3B
I've entered an invoice from a PO which showed the wrong discount on it.
The invoice is for serialized inventory and a credit note has been issued for the whole amount of the invoice.
The serialized inventory has been returned in Accpac - Return Entry.

Now a 2nd PO has been raised which is identical to the 1st PO just with the correct discount on it.
When I now try to receipt this PO it tells me the serial number exists already. Well this might be correct, but how can I get Accpac to use the original serial numbers from the 1st PO? Do I have to delete them all?

Also, is it best practice to reverse a whole invoice if the discount is wrong? Can I do an adjustment instead or just do a credit note for the amount I've overpaid?
What would you do?

 

[ettienne]

You should have adjusted the receipt and entered a credit note.
Renumber the serials that were received and returned.

 

[wysiwygGER01]

Thanks for your reply.
To renumber the serials I need to delete the original serials.
Can I safely do so?

 

[ettienne]

By renumber the serials I mean you change the serial numbers that you received/returned to something else (like append and X or something) so that you can receive the correct serial numbers without causing a conflict of serial numbers. You can renumber the serials in SN.

 

[wysiwygGER01]

Thanks for your help!