Credit Memo posting to Inventory

[jennialea]

We have customer returns that are destroyed and cannot be re-sold. When we create the credit memo, MAS is adding the items back in to Inventory.
Is it because the item code is connected to inventory?
How do we create a credit memo that does not affect inventory?
Any help would be greatly appreciated!
Thanks!

 

[dfeller]

Some people add the item back into inventory so it will go into a scrap warehouse at cost then they write off the inventory.

You can also use the drop-ship checkbox to flag the item not to go back into inventory.

Dawn

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