MontanaMiss
IS-IT--Management
I have one POS terminal that suddenly stopped saving credit card when a tab has been initiated. When you swipe the card it reads the card and places the name on the card on the tab button. However, when you go to close the tab, the saved card feature does not appear. If you transfer the tab to another POS terminal the saved card information is there. Is there somewhere that I can go in the Aloha files that corrects this problem? The other POS terminal that doesn't have the problem is the MASTER TERMINAL and is Windows 7 based. The one that just started having this problem is also Windows 7 based. Our third POS is a radiant model. I have checked with our Aloha dealer and they have recommended we purchase a new magnetic swiper, however the problem isn't with the card swiper, it is some kind of programming issue that is failing to show the saved card when the tab is ready for closing.