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Creation of Log-Out Vector

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LJRing444

Technical User
Sep 13, 2013
32
US
Can you program a vector that will check one/all skills for agents that are logged in after hours and if they are.....to log them out?
 
If you're on call center 4.x or higher then check out Forced Agent Logout by Clock Time on page 8 of this document and see if it's what you need:
Then go to support.avaya.com and find the Avaya Call Center Automatic Call Distribution (ACD) Guide that relates to your release, R5.0 is here:
Feature is described starting on page 165.

- Stinney
"Scire ubi aliquid invenire possis, ea demum maxima pars eruditionis est"

"To know where to find anything is, after all, the greatest part of education"
 
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