Oct 6, 2013 #1 LJRing444 Technical User Sep 13, 2013 32 US Can you program a vector that will check one/all skills for agents that are logged in after hours and if they are.....to log them out?
Can you program a vector that will check one/all skills for agents that are logged in after hours and if they are.....to log them out?
Oct 7, 2013 #2 Stinney IS-IT--Management Nov 29, 2004 2,033 US If you're on call center 4.x or higher then check out Forced Agent Logout by Clock Time on page 8 of this document and see if it's what you need: http://downloads.avaya.com/css/P8/documents/003916920 Then go to support.avaya.com and find the Avaya Call Center Automatic Call Distribution (ACD) Guide that relates to your release, R5.0 is here: http://downloads.avaya.com/css/P8/documents/100015117 Feature is described starting on page 165. - Stinney "Scire ubi aliquid invenire possis, ea demum maxima pars eruditionis est" "To know where to find anything is, after all, the greatest part of education" Upvote 0 Downvote
If you're on call center 4.x or higher then check out Forced Agent Logout by Clock Time on page 8 of this document and see if it's what you need: http://downloads.avaya.com/css/P8/documents/003916920 Then go to support.avaya.com and find the Avaya Call Center Automatic Call Distribution (ACD) Guide that relates to your release, R5.0 is here: http://downloads.avaya.com/css/P8/documents/100015117 Feature is described starting on page 165. - Stinney "Scire ubi aliquid invenire possis, ea demum maxima pars eruditionis est" "To know where to find anything is, after all, the greatest part of education"