Creating tickets in Service Center tickets from a java application

[Sunithaj]

Hi All,

I am trying to get hold of ways to create, modify, search and delete Service Center tickets from a web (java) application. Please guide and share your experiences.

Thanks
Sunitha

 

[chrishaw]

Check out the SCAuto or SOAP interfaces. Either one requires a license, so see if yours includes it. SOAP is only in version 6 and up.

 

[drsnuggle]

Another way is (only know 4.x) to move the event tables from P4 to a SQL Server and add tickets events in the eventin table.