Creating the option for callers to dial extension or wait to be transferred? Possible?

[Punk6296]

Ive been trying with the call pilot web interface to build a menu that goes something like this..

" If you know your parties extension please dial it now. Otherwise please hold and your call will be transferred"

I cant figure this out what am i doing wrong?

 

[bdmcdonald99]

Use a Thru-Dial with dial-by-number setup and have the rotary or no response choice go to a transfer block with the extention you need in there.

It's a phone system, NOT a clock!

 

[Punk6296]

I dont see any of those options, Im fairly new at this.. Im trying to create this under the CCR Tree administration.

 

[Punk6296]

Well ive gone back to building the CCR tree thru Feature 983, Ive successfully built 3 paths. but still cant find a no response or rotary phone option?

 

[bdmcdonald99]

Oh OK I thought you were working on a full size CallPilot not a Norstar style CP. I don't know much about those cats. Sorry

It's a phone system, NOT a clock!

 

[norstarboy125]

There are no rotary type setting for creating CCR trees or greeting tables.

Jeremy J. Carter
Charm City Communications

http://www.charmcitycommunications.com

Norstar. BCM. CS1000 Programmer