Creating mailbox in NAM give unable to proceed 1

[moh210383]

I have a customer using a MICS 4.1 with a NAM (don't know the version). When I want to add a mailbox to a specific extension (226) it ask me for mailbox number, extension and when I enter the class of service it give me an error ''unable to proceed'' and hang up. It's only with extension 226. I tried to delete mailbox 291 and recreate it and it work well and I don't have enough mailbox here to fill the voicemail maximum

Help needed on that one
Thanks

 

[curlycord]

Sounds like corruption "Cannot continue"
Mailbox did not delete properly in the SYSDIR file.

Only way to fix is to try one of the following:
-Try a reboot of the NAM
-Have ITAS dial into the modem to repair/delete corruption
-Back up programming, REINSTALL, Restore


Work around is to create maibox 326 but associate it with 226.

-the user will just need to know if checking remotely to check MB 326.
-Also if reception uses vmail transfer (F986) then to send to 326.

or assign the user another DN

=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[moh210383]

I will create an other mailbox like you said 326 or I will completely change the extension

Thanks for your fast reply