Creating Filters

[monkeybarfan]

Hi guys

I'm not a Symposium expert but I have recently been given Symposium responsibilities, as I went on a course around 12-18 months ago.

One of my tasks is creating real-time reports for Team Leaders.

I have successfully created a real-time report, but now I want to apply filters to it, so that only a specific application can be viewed.

I have referred to the documentation I have and it looks straightforward. However, in practice, I get the message "you have not created any filters" and "The call center has not configured any Application elements. Contact your call center administrator." Er, that's me! It is the same for Agents and Skillsets.

I am logged in as username Webadmin, which I assume has full admin rights. There is nobody else in the organisation with a higher level password or with more expert knowledge of Symposium.

Any clues anyone?

 

[Vaktolteny]

Filters are not available for webadmin!!!
Use a different user!

 

[monkeybarfan]

Which user could that be? The telecoms engineers here has raised the question with BT, who told her to use Access and Partition Management and amend users information there.

I have gone into Access and Partition Management, then I get up a list of users, but nowhere does it say Filters. there are loads of other checkboxes but nothing on filters.

Webadmin has everything ticked.

 

[Supernn]

You have be logged in with another profile, even somebody who has also all partitions assigned and use the filter option.
It's a limitation, same as assigning supervisors or not (webadmin = "allmighty user of SWC" and cannot be tight down...)