Creating Custom Reports

[janaya]

Is there a way to get into the Call Center database to look at information so I can write a custom report? I can user Crystal Reports, or Excel to pull the information, but wanted to know if this is possible with Cisco.

John

John Anaya
Amdocs Inc.
ACSS/ACIS - CS1000 Rls 7.5/Call Pilot 5
ACSS/ACIS - SME - IP Office 8.0
APSS/APDS - Avaya UC Services

Public Profile

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[effort1584]

You didn't mention the type (UCCX or UCCE). I only work on UCCE. If you have an administrative workstation or administrative server (AS or AW) they have a SQL database with Views to all the historical data. The database name you will use ends in awdb.

 

[gnrslash4life]

I know in UCCX 10.6 you can do custom reports. I do not recall if you could or not in older versions. Never had to personally.

Certifications:
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[janaya]

Yes, it is UCCE, RLS 11.x. I will get access via the integrator and see what I can pull.

Thans

John Anaya
Amdocs Inc.
ACSS/ACIS - CS1000 Rls 7.5/Call Pilot 5
ACSS/ACIS - SME - IP Office 8.0
APSS/APDS - Avaya UC Services

Public Profile

http://www.linkedin.com/pub/john-anaya/25/1b9/a9b/