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Creating an Outbound report

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ltworf

Programmer
Mar 14, 2003
10
CA
I've been asked to create an Outbound reports with the following metrics:

Number of Outbound Calls
Talk Time
Work Time
Hold Time
Outbound Time
Average Handle Time
Occupancy

I'm used to doing Inbound calls using the ACD split/skill reports. I'm unsure what CMS reports I can use to track these calls. Can anyone assist.

thx in advance
 
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