Creating a MsRcIncident ticket with c#

[Alcar]

I am trying to give to my Intranet users a link to request Remote Assistance, without making them go through the lengthy selections from "help and Support".

The only problem I see is in creating the MsRcIncident ticket to attach to the email. Since it's an XML file it sholdn't be so difficult and I have the various elements of the XML explained. The only issue I have is the encrypted part.

I cannot find anywhere information on what is encrypted and which encryptions to use to create such a ticket.

<?xml version=&quot;1.0&quot; encoding=&quot;Unicode&quot; ?>
<UPLOADINFO TYPE=&quot;Escalated&quot;>
<UPLOADDATA USERNAME=&quot;savillj&quot;
RCTICKET=&quot;65538,1,10.128.62.201:3389;chicago.savilltech.com:3389,7Klph/
EQOTcQhojZPew=,pbyDuQJnoIoi7qzc5IxaXnJaHZg+bQXy/uD0OUS/IVQ=,Solicited
Help,7otj4PASdDx8h5ejesUyTkqLnosaAT+1ue6i/E//9mjmuh005JvDcA==,iq5lV681t
DMjvRtY3PXcnPtf4Pc=&quot; RCTICKETENCRYPTED=&quot;1&quot; DtStart=&quot;992591553&quot; 
DtLength=&quot;120&quot; PassStub=&quot;51$0Wtlw98MTP_&quot; L=&quot;0&quot; />
</UPLOADINFO>

Any ideas?

Daren J. Lahey
Just another computer guy...
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[chiph]

What's a MsRcIncident ticket?

Is it some proprietary vendor file format?

Chip H.


If you want to get the best response to a question, please check out FAQ222-2244 first

 

[Alcar]

Not that I can tell. Microsoft says it's part of the communication process between the two computers. Funny thing is that part is encrypted even if you do not have a decrypting pass stub.

I am assuming the Microsoft wants us to deliver this service to our intranet clients but they instist in just using the whole "start-help and uspport-remote assistance...." process...
I couldn't even find an activex or an object that would create such a ticket... I am about to abandon the project.

Daren J. Lahey
Just another computer guy...
FAQ183-874 contains "Suggestions for Getting Quick and Appropriate Answers" to your questions.
Support your forums TODAY!

http://www.tek-tips.com/supportus.cfm