Creating a Guest mail box Merlin Magix Messaging R4.0 2

[retiredtelco]

Merlin Magix Messaging R4.0, I set up guest mailboxes without telephones for callers to transfer from a Queue group to leave messages. This works great. If a Call taker answers the call the call taker cannot transfer callers into these mailboxes using the conventional transfer method, Transfer button, dial 64, hang up. What am I doing wrong. They would like to be able to transfer callers to these guest mailboxes.

 

[TouchToneTommy]

You also need to renumber an unused adjunct to the same extension number, and put it in the voicemail coverage group.

 

[retiredtelco]

I'm not sure what you mean 'renumber an unused adjunt to the same extension number'? How do I put the extension in the voicemail coverage group. I know in the Partner world you put the extension in the vm coverage group with procedure #310.

 

[TouchToneTommy]

In the Partner world, you would create your guest mailboxes within the extension range of the Partner, 10 through 57. You would also have to turn on Auto VMS Coverage (#310) for each "extension" and set the VMS Coverage rings (#321) to 1.

In the Legend/Magix world, every physical digital phone (MLX and TDL) has a 2nd associated extension, called an adjunct. On an MLX, you can physically install a circuit board (adjunct) in the bottom of the phone, to give you an independent single line phone, or alert. TDL's don't have this physical possibility, but the adjunct extension numbers are still there in the programming. Since no one really ever uses these physical adjuncts, their extension numbers become available for "phantom" extensions.

You can't dial an extension or send a call to a mailbox if you can't dial the extension number from another phone. So if you make a mailbox number in the Merlin Messaging that doesn't match an extension number somewhere in the system, you can't get there from here.

So, print your Extension Directory. You'll see an extension number in the 7300 range associated with each digital extension number.

Pick one, go to Renumber > Single > Adjunct > Dial the Old Adjunct Extension Number > Enter > Dial the phantom Extension Number that matches your mailbox > Enter

Go to Extensions > More > Group Coverage > 30 (usually) > Enter > Dial the phantom Extension Number > Enter

Now you will be able to dial the extension number from a phone, it will ring, and cover to the mailbox.

 

[retiredtelco]

TTT thank you very much for the explanation.

 

[retiredtelco]

I went to renumber (single), I tried to input the 'old Adjunct Extension Number' I used 7354 (which is extension 64 digital number) it would not accept 7354. When I printed out the extension directory, I could see the 7300 range associated with each digital extension number. The 7300 numbers stopped at extension 45 (7335) the last phyisical extension in my system.

 

[TouchToneTommy]

Yup, there is only an adjunct associated with each physical digital extension port. So if your last physical digital extension port is Logical ID 36, the Adjunct extension will be 7335.

Personally I would start at the beginning adjunct number, 7300, for phantom renumbering.

 

[retiredtelco]

My last physical digital extension port is 45 which is adjunct number 7335. My guest mailboxes start at 60 which should be adjunct 7350. My guest mailboxes end at 70 or adjunct 7360. I am using up to guest mailbox 67 adjunct 7357. If I understand you correctly I give each mailbox an adjunct. At the renumber you said key in the old adjunct, the guest mailboxes don't have an old, it is blank. Do I key in the adjunct and then the guest mailbox? For example Renumber > single > Adjunct > Dial the old adjunct 7354 > enter > Dial the guest mailbox 64 > enter? then go to extensions > More > group coverage > 30 (group coverage > enter > dial in the extension number 64 > enter?

 

[TouchToneTommy]

My guest mailboxes start at 60 ......... end at 70

Renumber 7300 to 60
(Renumber > Single > Adjunct > 7300 > Enter > 60 > Enter)

7301 to 61
7302 to 62
7303 to 63
......
7310 to 70

Now go to Extensions > More > Group Coverage > 30 > Enter >
60 > Enter > 61 > Enter > 62 > Enter >...........70 > Enter


Viola'

Now if you have a conflict with 60 through 70, print your extension directory and post it here.

 

[retiredtelco]

Thank you TTT

 

[retiredtelco]

It is asking for an old adjunt number and a new adjunt number. I don't have an old adjunt number. I can't print out the directory, I am using a 4424LD+ console set.

 

[TouchToneTommy]

I learned on another thread, that when it asks you for the old adjunct number, press Inspect to see what your current adjunct numbers are. Or go through Maintenance, port, station, #01, enter, status, next to see the first adjunct, then step through them from there.

 

[retiredtelco]

I did 'Or go through Maintenance, port, station, #01, enter, status, next to see the first adjunct, then step through them from there'.

You can see all of the adjuncts from 10 to 45. These are phyisical ports. When it get to the guest mailboxes 51 through 65 their are no adjuncts associated with the mailboxes.

7300 is extension 10's adjunct. 7335 is 45's adjunct. Can I use adjunct 7300 if it is associated with ext 10? Then reassign it to 60, 7301 to 61, etc?

 

[TouchToneTommy]

You really aren't understanding the numbering plan of the Legend.

If the extension numbers that you want to use for phantom extensions are already assigned somewhere else, you need to renumber THOSE to "something else", so that you can then renumber an adjunct to that number.

10 through 45 are NOT adjuncts. Those are actual, physical extension. 7300 through 7344 ARE adjuncts. These are what you want to renumber to become your guest mailbox numbers.

Now, if those guest mailbox numbers already reside on a different physical port (such as a single line port, a voicemail port, etc), you need to renumber THOSE to something else before you can use that number on an adjunct.

For instance, Ext. 51 is already assigned to Logical ID 52, and happens to be a port on a 016 Tip/Ring card. But you don't have a phone plugged into that port, and you want to create a phantom extension 51 so that you can have an adjunct extension numbered 51, and be able to dial 51 and have it cover to voice mail.

Start by renumbering the existing 51 to 7050, then renumber 7300 to 51. Now you can add 51 to the voicemail coverage group, and be able to dial it from an extension, and have it cover to voicemail.