CREATE NEW ON CALL EXTENSION FOR 7X24 SUPPORT - To ring desk then cell for assigned tech by week.

[KenanR]

CURRENT INFORMATION
Software R016x.03.0.124.0

REQUEST: Create a new DID number for on call assistance.

On call period - Sunday - Saturday 1 week at a time
# of associates 3, Associate phones. (2) 8410D and (1) 6416D
2 sit near each other, the other is in another part of our warehouse.
Associates in the office M-F normal hours but on call associate is 7X24.

Currently associates do not use EC-500.

NEEDS/GOAL:

Create a new number, that will ring on-call associates desk phone, if not answered ring their cell, if not answered go into work voicemail. (Cell voicemail is second choice)
Ability to change the on call person from outside the office, every Sunday morning or as needs dictate.
Is it possible to have only the on-call number go to their cell or would regular desk calls go as well?

Thank you in advance.

 

[ddog6601]

Ec500 will cover all the "Needs/GOAL" you mentioned above. Every Sunday you would have to remote into your switch and cha the cell # in the station mapping to the on call associated cell phone #.

 

[1a22ip]

What I did in the Past for this situation is I converted the main number into a VDN. I then created a vector to ring to a soft number bridged to all tech's phones during the day. Each Tech was given a agent log in to a different skill. Example Tech 1 skill 1 tech 2 skill 2 ETC. The vector had a time of day check for after hours and weekends. The vector then had statements If staffed agents in skill 1 route to 555-555-5555. if staffed agents in skill 2 route to 666-666-6666 ETC. If the vector does not find a true statement it routes the call to the supervisor's cell phone. When the on-call Tech leaves for the day he/she logs into their skill. If no one loged in the supervisor gets the call. The supervisor then calls the on call to return to the office and log in. Or the on call logs in via one x and logs in.

It worked

Hope this helps
ED

1a2 to ip I seen it all