Create negative check in MICROS 3700

[BolVail]

I need to correct a closed and batched check. Basically, I think I need to refund the check (it says cannot edit check after batch) and then re-ring it. I have seen posts with a transaction void button. I do not have this option but seems like what I would want to do. How do I gain access to this button?

In the past we have used the refund cc button, but I am afraid this will double up sales and gratuities when I re-ring the correct check.

Any help with this?

Thanks

 

[kknoy]

You can ring a negative of the actual items so that it doesn't duplicate sales. Or you can rering the card by a non revenue service charge button.

 

[Jackba]

Do you want to void the tender media amount?