Create a phantom ext. on Legend go direct to AA? 1

[techguru69]

Can someone give me instructions on how to do this? Create an extension that has no handset, but goes to VM. Or better yet, create an extension that goes directly to the AA. That would solve my problem.

Thanks.

 

[Ghostin]

use an adjunct extension. You can renumber it to what you want and put it into voice mail coverage. Anytime someone calls it, it will go to voice mail.

 

[techguru69]

Thanks.
Is there any way to have that phantom dialed extension go direct to the auto attendant instead of voicemail for that extension?

How do I create an adjunct extension?

 

[jinxs]

The adjunct ext are already in your legend assuming you have MLX cards. You can renumber them by going to sysrenumbr-->single-->adjunct. Assuming you have an AVAYA Vm, you assign the renumbered adjunct number as an AA. You can do this on Merlin Mail, messenging, or intuity. Good luck.

 

[BrentEaston]

I setup a phantom extension to do external call forwarding (which is working great). Only problem I have is that I can't renumber the phantom extension. So, I have a 2 digit dialing plan. And, currently my office has extensions 10 - 56 as extension numbers, and 57 thru 64 as voicmail ports. When I try to renumber the phantom extension (710) to extension 65 or higher, the system just gives me an error beep, and doesn't seem to let me renumber it to anything.

I don't mind using the 3-digit phantom extension number, but the problem is that if someone dials extension 710 within the auto attendenat, they get the error "You cannot be transferred to extension 71."

Am I over looking something?

 

[merlinman]

Set your mail up for 3 digit extensions. That should take care of it.

 

[BrentEaston]

Perfect! Works well. Thanks.