CRA Subsystem Java Errors

[livewiretech]

I am trying to create a link to the CTI port group from the subsystem drop down box in CRA, or IPCC. When I click on the CTI port group option, I get a Java error which reads:

ERROR 500
Location: appadmin/CTIgroup
java.lang.NullPointerException

at java.util.Hashtable.put(Unknown Source)
at com.cisco.wfframework.repository.LDAPFailProofOperations.getLDAPConnection(LDAPFailProofOperations.java:110)
at com.cisco.repository.ldap.LDAPRepository.createSubcontext(LDAPRepository.java:328)
at com.cisco.repository.ldap.LDAPRepository.traverseDown(LDAPRepository.java:469)
at com.cisco.config.group.GroupConfigManager.initGroupRepository(GroupConfigManager.java:85)
at com.cisco.config.group.GroupConfigManager.(GroupConfigManager.java:64)
at com.cisco.config.group.GroupConfigManager.getGroupConfigManager(GroupConfigManager.java:176)
at com.cisco.appadmin.ui.GenericGroupController.getGroupManager(GenericGroupController.java:98)
at com.cisco.appadmin.ui.GenericGroupController.readGroupList(GenericGroupController.java:108)
at com.cisco.appadmin.jtapi.ui.CTIGroupController.execute(CTIGroupController.java:111)
at com.cisco.appadmin.ui.AppAdminServlet.processService(AppAdminServlet.java:251)
at com.cisco.appadmin.ui.AppAdminServlet.doGet(AppAdminServlet.java:180)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:740)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
at org.apache.tomcat.core.ServletWrapper.doService(ServletWrapper.java:404)
at org.apache.tomcat.core.Handler.service(Handler.java:286)
at org.apache.tomcat.core.ServletWrapper.service(ServletWrapper.java:372)
at org.apache.tomcat.core.ContextManager.internalService(ContextManager.java:797)
at org.apache.tomcat.core.ContextManager.service(ContextManager.java:743)
at org.apache.tomcat.service.connector.Ajp12ConnectionHandler.processConnection(Ajp12ConnectionHandler.java:166)
at org.apache.tomcat.service.TcpWorkerThread.runIt(PoolTcpEndpoint.java:416)
at org.apache.tomcat.util.ThreadPool$ControlRunnable.run(ThreadPool.java:498)
at java.lang.Thread.run(Unknown Source)

I do know that I have to rename the cnndir.ini to old.cnndir.ini. The reason is due to the original password can not be remembered. I'm not too sure if this has something to do with the error.