We are having some issues with scripts that ring an extension.
Originally we used a CALL REDIRECT but couldn't get this to work as desired. Changing to a PLACE CALL worked fine for everything we were trying, but we never tested the actual answering of calls.
The phone rings but as soon as it's answered, the script moves to the SUCCESSFUL part of place call and never connects the caller and person who answered. It just goes to the next part of the script.
Do we need to accept/connect the call or something?
THANKS
Originally we used a CALL REDIRECT but couldn't get this to work as desired. Changing to a PLACE CALL worked fine for everything we were trying, but we never tested the actual answering of calls.
The phone rings but as soon as it's answered, the script moves to the SUCCESSFUL part of place call and never connects the caller and person who answered. It just goes to the next part of the script.
Do we need to accept/connect the call or something?
THANKS