CR Viewer 8.5 Printing Multiple Copies

[jebenson]

Hello all,
I have an app developed in VB 6 with CR 8.5. The CR part has been working well for over a year with no problems. I recently got an email from my clients that one of the reports is now printing 110 copies when sent to the printer.

My question for all of you wonderful CR gurus is, could this possibly be an error in the CR viewer? I really don't see how it could be, but then again I have seen stranger things in my time as a programmer. I don't know if the same behavior occurs on other machines or with other reports (I just recieved the email and I am currently formulating my response). The machines are running Windows 98 (ugh!), and the pcs themselves are quite old as well.

So, do I tell them its a printer/driver/OS problem, or is this something that could be a CR problem?

Thanks,
JEB

I used to rock and roll every night and party every day. Then it was every other day. Now I'm lucky if I can find 30 minutes a week in which to get funky. - Homer Simpson

 

[vidru]

Don't know if this helps, but I've never heard of, or encountered an issue like that.

Is that report being sent to the printer from code, or do they click the viewer's print button, choose a printer, etc.?

-dave

 

[jebenson]

No code involved, they just use the print button on the CR viewer control.

Thanks, vidru. You confirmed what I had expected. This is such a strange error, and for it to show up after the program has worked properly for so long, it has to be a printer driver problem.

Thanks again.

-JEB

I used to rock and roll every night and party every day. Then it was every other day. Now I'm lucky if I can find 30 minutes a week in which to get funky. - Homer Simpson