CPU Spiking Caused by Pickup Group. Anyone had this?

[Planetmaker]

Can anyone please help?

Our organisation has 1500 phones which is increasing monthly due to a rollout.
We have noticed a long delay on the phones ie pick up/transfer/answer/end call. This is due to the CPU spiking each time any call is made to another ext.
We have found that some traces reveal numbers of pick up groups. Once the destination ext number has its pick up group removed the call no longer spikes the CPU and there is no delay.
We obviously cannot remove all pick up groups, neither can we stop staff calling each other! We have tried many things but the problem always boils down to the fact that any ext belongs to a Pickup group. We've even added upgraded each call manager to dual processors.

ANY HELP/INFO WOULD BE GRATELY APPRECIATED - OUR USERS aARE MOST DISSATISFIED!!

 

[Planetmaker]

Well, anyway....we have upgraded our test system from 4.2(1) to 4.2(3) and this has resolved the issue - it also worked with 4.2(2b)

 

[soleman52]

PM

We have no pickup groups in our cm we have about 500 users with 50 ipcc agent on an express ipcc plaatform our ccm ver is 4.13 es 101 and we have had the same slow conditions

interesting your upgrade solved the problem?

 

[Planetmaker]

Check what processes are running on the Publisher CPU - our was "Aupair" and the trace I mentioned came from a thread via that. Our IPCC express runs on the Publisher but only has 5 agents. We had to upgrade the IPCC seperately to work with 4.2(3)