CPND on M2216

[rwicks]

I am experiencing an issue where the CPND is not showing up on my M2216 displays.

DNIS 9107
Name D_Tech Support

Q 8000
Name Q_Tech Support

I dial in using a DID (9107) it gets forwarded to Call Pilot and from CP choosing an option it gets call transfered out to a Q (Q_Tech Support). When the agent answers the display shows

9107
908xxxxxxxxxx

I am wondering why the display does not show
9107 Q_Tech Support
908xxxxxxx.

I need to have the DNIS, Q Name and ANI show. Can anyone help?

Thanks

 

[GHTROUT]

We have no idea how your phone is programed. If we did, someone might be able to assist.

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[bigindian65]

I don't know about the system diggn those underscores.....and is this raw? if Sym, it is gonna display what symposium tells it to display in configuration

Mato' Was'aka

 

[rwicks]

CLS: TDD CNDA DNDA AGT

What else would you like to know.

 

[bigindian65]

dndd

Mato' Was'aka

 

[GHTROUT]

I wonder if it's something in programming? I guess we'll never know.

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[bigindian65]

lol....you mean like post a print out of a non-working TNB of said 2216????

Mato' Was'aka

 

[GHTROUT]

It could be the CDN, ACD, LD95, TN, IDC, none of which we will probably ever see :-(

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[rwicks]

Called dials xxx.xxx.9109.
DNIS 9109 is built as a Phantom DN to get me into Call Pilot.
Once in Call Pilot, from a Menu the caller chooses an option that Call transfers out to a CDN 6109 (Not under control of Symposium, future use).
DFDN 6802 is used
Caller gets sent to the agent (using a 2216)
The display shows
9109
xxx-xxx-xxxx 6109

No CPND.
--------------
Here is the db requested to support my question


DNIS - 9109

TN 069 0 00 10 PHANTOM
TYPE 500
CDEN 4D
CUST 0
WRLS NO
DN 9109 0 MARP
CPND
NAME D BCF MAIL ORDER
XPLN 16
DISPLAY_FMT FIRST,LAST
AST NO
IAPG 0
HUNT
TGAR 1
LDN NO
NCOS 3
SGRP 0
RNPG 0
XLST
SCI 0
CLS UNR DTN FBD XFD WTA THFD FND HTD ONS
LPR XRD CWD SWD MWD RMMD SMWD LPD XHD SLKD CCSD LND TVD
CFTA SFD MRD C6D CNID CLBD AUTU
ICDD CDMD LLCN EHTD MCTD
GPUD DPUD CFXA ARHD OVDD AGTD CLTD LDTD ASCD
MBXD CPFA CPTA DDGA NAMA MIND
MCRD
EXR0 SHL ABDD CFHD DNDY DNO3
USRD BNRD OCBD RTDD RBDD RBHD FAXD CNUD CNAD PGND FTTC
PLEV 02
AACS NO
MLWU_LANG 0
FTR DCFW 4 7300
DATE 24 MAR 2009

In CP they choose Option 1 to transfer to a CDN that is not aquired. Future Symposium site

TYPE CDN
CUST 0
CDN 6109
FRRT 42
FRT 2
SRRT 43
SRT 40
FROA NO
MURT 32
DFDN 6802
CEIL 2047
OVFL NO
TDNS NO
RPRT YES
AACQ NO
CNTL NO
VSID
HSID

DFDN - 6802
TYPE ACD
CUST 0
ACDN 6802
MWC NO
DSAC NO
MAXP 60
SDNB NO
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA NO
FRRT 42
FRT 2
SRRT 43
SRT 40
NRRT
FROA NO
NCFW 7300
FNCF NO
FORC YES
FCFT 2
SPCP YES
OBTN NO
RAO NO
CWTH 1
NCWL NO
BYTH 0
OVTH 2047
TOFT NONE
HPQ NO
OCN NO
OVDN
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT 32
RTPC NO
STIO
TSFT 20
HOML YES
RDNA NO
NRAC NO
DAL NO
RPRT YES
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100
IVR NO

Agent Set
DES CLCTR
TN 014 0 00 08
TYPE 2216
CDEN 8D
CUST 0
AOM 0
FDN
TGAR 10
LDN NO
NCOS 1
SGRP 0
RNPG 16
SCI 0
SSU
LNRS 32
XLST
CLS CTD FBD WTA LPR PUA MTD FND HTA TDD
MWA LMPN RMMD SMWD AAD IMD XHD IRA NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDA CFXD ARHD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
CPND_LANG ENG
RCO 0
HUNT 000
LHK 8
LPK 8
PLEV 02
SPID NONE
AST
IAPG 0
AACS NO
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
DNDR 0
KEY 00 ACD 6802 0 6908
AGN
01 AWC
02 ASP
03 NRD
04 DSP
05 MSB
06
07
08 SCR 9508 0 MARP
09 TRN
10 AO6
11
12
13
14
15
DATE 25 MAR 2009

CPND
DNIS
9109 D BCF MAIL ORDER
CDN
6109 C BCF MAIL ORDER
ACD Q
6802 Q BCF MAIL ORDER

 

[GHTROUT]

Did you try CLS CNDD DNDA

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[GHTROUT]

CDNA Show the caller info
DNDA Show what the caller dialed

When you have both, CNDA take precedence, so set it to CNDD and you should see the name of 6109.

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[rwicks]

I tried to program CNDD with DNDA and I rcv SCH3607, "SCH3607 -
Dialed Name Display cannot exist if CNDA is not configured".

ISS:
MAIN CAB
VERSION 2111
RELEASE 25
ISSUE 40 B +

 

[GHTROUT]

Ummm. Do it in the other order CLS DNDA CNDD

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