CPN Substitution

[Jovian6691]

I am new to the Mitel world, I have finished certification but we all know that is just a piece of paper for the introduction. I have no local support since I am the only tech at my company to go through this so far.

I am setting up a 3300 ICP MXe to use an Inter-tel Axxess as it's connection to the PSTN via a tie E1 PRI. The E1 is working and I can pass calls both directions. I am trying to change the CPN from being the 4 digit DN. Just the DN shows on caller ID for outbound calls. I have programmed the DID ranges for CPN substitution form. I still have no information in the CPN substitution form. If I try to add member I get a message that I need to add a group first. The message does not specify what kind of group. Mitel knowledge base has nothing on this. Can anyone help me with this?

Thanks in advance,
Jeff

 

[kwbMitel]

The group it is refering to is the group that you set up in the DID form.



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Occam's Razor - All things being equal, the simplest solution is the right one.

 

[Jovian6691]

If you are referring to the "DID ranges for CPN substitution form", I did setup one range in what is labeled "Index" position 1. I am assuming this information is supposed to show up in the bottom part of the "CPN Substitution Form". I am not completely sure I am even on the right path.

Thanks,
Jeff

 

[kwbMitel]

In the DID Ranges for Substitution you define each of the substitutions that you want to have. Each of these ranges are assigned an index. (from 1 to 100)

In the CPN substitution form you add the indexes that you want to activate.

Enter an index number between 1 and 100. Index numbers refer to substitutions programmed in the DID Ranges for CPN Substitution form. If a DID number sent over this link matches the DID range programmed for this index number, then the system makes the substitution.





*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[Jovian6691]

Sorry for the delay, I do not get much time to work on this. I have entered substitutions in the DID Ranges form. The CPN subtitution form is still completely blank. If I try to add a member in the DID Ranges section I get the error that I need to add a group. No index numbers are listed in this area. The top half of the form is also empty. Is there another Form I need to go to for all of this to work?