CP150 defaults lost keycodes

[jsaad]

I reset a CP150 and it defaulted. It lost 12 mailboxes and 2 unified messaging licenses.

I paid to get more mailboxes. If it defaults again can I just reload the codes for the mailboxes? Will the serial # ever change (like a sys id on a MICS)? I believe the serial is a MAC address too so it shouldn't change.

 

[ipolmans]

Just back up the Call Pilot so you have the entire config including the licenses if and when it happens again.

 

[exsmogger]

Yes, you can reload the keycodes if they are ever lost again. CallPilots don't jump the system ID like the MICS can. If you save a backup of the CallPilot programming it also saves the keycode files which can be restored in case this happens again.

I recently had an Avaya engineer at the KRS who helped me generate a new PRI Enabler for a changed system ID remark that the Nortel designers must have been on drugs when they inserted that lovely "feature" in the MICS.

Brian Cox
Georgia Telephone

http://Georgia-Telephone.com

http://www.linkedin.com/in/briancox1952

 

[jsaad]

I haven't done a CP100/150 backup in years! How long should it take for 15 mailboxes and 1 autoattendant greeting?

For me it's fairly easy to rebuild the mailboxes by telephone.

If I can then re-enter the keycode by telephone, that is fine!

 

[exsmogger]

A backup is slow on the CallPilot. I've seen them take over 30 minutes depending on how large the database is.

Brian Cox
Georgia Telephone

http://Georgia-Telephone.com

http://www.linkedin.com/in/briancox1952

 

[ipolmans]

And make sure you leave it to run, if you restart then you'll loose programming again

 

[allworxguy]

The CP is offline while it is backing up. Keep that in mind too.

Marv ccna

http://www.telemarv.ca

Sales, Installation & Service for Norstar, BCM & Allworx Serving Ottawa and Eastern Ontario since 1990