CP150 AA misdialing

[ringbacktone]

I service an 0x32 with 6.1 software and a CP150. Customer stays on AA 24/7. I am having issues with calls not going thru. I receive "you have entered and invalid extension.It can be a 200 or 3oo number. When it works, it works, but then fails back to back calls. I rebooted mail this afternoon and it tested fine.
It is now back and consistently fails.
Any ideas, other than reboot the MICS and CP at same time.
Thanks in advance for the forums input.
RBT

 

[phoneguy427]

You probably need to upgrade the software on the call pilot. Known issue with older versions. What version is yours?[tt][/tt]

 

[ringbacktone]

Good idea. I do not know what release it is off hand. Will find out tomorrow. Also, they recently removed pots lines and installed a channel bank.
Prior to your suggestion I was trying to come up with some type of device to insert between channel bank and trunk cartridge to see if digits are being passed thru.
Probably cheaper to install a refurbished CP150.
Thanks for your input.

RBT

 

[exsmogger]

With the MICS at R6.1 your CP software needs to be at R3.0 or higher. If you need to upgrade the CP software there are upgrade cards available. Much less costly than replacing the CP.

Brian Cox
Georgia Telephone

http://Georgia-Telephone.com

http://www.linkedin.com/in/briancox1952

 

[ringbacktone]

CP 150 is a 3.0 release. Is this a documented problem with 3.0?
Thanks,

RBT

 

[exsmogger]

Not that I know. Maybe someone else has a list of known issues for the various software versions.

Brian Cox
Georgia Telephone

http://Georgia-Telephone.com

http://www.linkedin.com/in/briancox1952