CP100 3

[EdGaillard]

This might sound strange, but it is happening
I use on company greeting. Greeting 1. which during the day goes to CCR tree 1. During Non-business CCR tree takes over.
CCR tree 1 has 4 paths, CCR Tree 2 --LVMSG--MAilbox 60. Mailbox 60 is an Info box.

The weird thing is that during the day when you call in and press ** You are prompted to enter a mailbox number and password. But during Non-Business hours you press ** it just says exiting the system.

I have checked the return to AA setting and it is set to yes.

Any ideas.

 

[Sphoneman]

Are you sure Tree 1 is used for Non-Business also?

Steve
tele-dataservices.com

 

[EdGaillard]

Sphoneman,

No tree 1 is used for morning, afternoon, and evening. At 4:30 the non-business is set to Tree 2

 

[telemarv]

What is the CP100 software version. There are glitches in non-business on the CP100 try to avoid using it by setting your evening time to actually be your closing time.

Also i don't think you can leave a message in an info box.

 

[bkrike]

Telemarv is correct, and that may be your problem. For instance; you cannot press digtits while in an info message. They just play, and either go up a level or disconnect, depending on how you programmed it. So if you are pressing ** during the info message, that is the problem.

 

[telemarv]

BK I think you probably got!!

 

[EdGaillard]

I know you can't leave messages in info boxes. The Non-business ccr tree points to mailbox 60. that is the info box. Greeting 2 plays first, then goes to CCR tree 2. CCr 2 is set for LVMSG to box 60

 

[bkrike]

Info box and info message are two seperate things. An info message is a path of a CCR tree that accepts no digits.

what do you mean by "CCr 2 is set for LVMSG to box 60" How does it get to mbx 60? If you are using LVMSG, there has to be a digit in the CCR to send it there. If you are trying to send it from an info message (path) it will not go.

 

[bkrike]

You also state "mailbox 60, that is the info box." Then you have a leave message (path?) to an info box (which will not take a message)

 

[EdGaillard]

BKRIKE,

Thanks for your response, I will try to clear it up. When I built CCR Tree2 the first is the home/menu. If you selected other it provided you with Menu, Info, Xfer, Lvmsg. I selected Lvmsg. When I did this it prompted me for a mailbox. That is where I put in 60, for mailbox 60. I had to first initialize the mailbox before I could add it to the CCR Tree. So during afterhours the call is answered by the Auto Attendant using Greeting 2. In the table section I was prompted for the morning CCR tree, Afternoon ccr tree, evening ccr tree and non business ccr tree. For the non business I enabled it with CCR tree 2. SO after the greeting is played it goes to the ccr tree and since path 0 is set for lv message it starts playing the info message i put on mailbox 60.

NOw duirng the day The auto attendat uses Greeting 1 and then goes to CCR tree 1.

My question is why during the day I can press ** to get to my mailboxes from off site, but during Non-business I press ** and as soon as I press the first * it says exiting the system.

I do Feature 983
select grtg
then there are two prompt Grtg and aa
I select aa and it is set for yes. From my understanding this is to return to aa and is needed to be Y if you would like to use the remote mailbox access feature. Greeting 1 and 2 should use this same prompt, but during Non-business as soon as the gretting 2 plays I press * it disconnects me.
During the day its fine, That uses greeting 1. I do this before I even enter the CCR tree.

 

[hawks]

If you hit ** when you get to the CCR it's to late the system will say exiting the system. You need to use ** during the main Greeting area. If it hits the CCR then path 0 sends it to mailbox 60 right away so it is not going to work because you can not use ** in an Info Mailbox.

 

[byrontel]

This is just a quick guess off the top of my head but....the star key (*) actually is a return to home menu when using ccr, and not the company greeting.In your case there is no home menu because you've designed it as a lv message point.have you tried pressing star immediately when hearing the company greeting?...any difference? It may be necessary to actually record a home menu in ccr tree 2 directing callers to info mbox 60...(still as a lv message point)

 

[hawks]

Ok I got to thinking about it after I posted. So I went and set up a CCR Tree and pointed a path to a Info Mailbox that I created. I was wrong you can use ** from the Info Mailbox sorry for the mis information. I'll see if I can find out anything else.

 

[bkrike]

One other thing I would try real quick is Telemarv's suggestion: set your after hours for evening, and don’t use the non-business at all, just to see if it makes a difference. I am pretty sure a few months ago I had to do that to get a particular CP100 to work correctly.

 

[EdGaillard]

Thanks all, real good info. I will try to change the Non-business to evening to see if that works.

Hawk. I have tryed to hit ** as soon as the greeting starts and it still exits after the first star.

I will try the change to see if that works. I will let you know.

Thanks

 

[hawks]

Ok here is what I got. If I set it up like you have it I get the same thing you get (exiting system). However if I change Path 0 to a Menu then make Path 1 my Leave Message everthing works perfect. Not really sure why that is, but I do know if you make any other path a Leave Message point you get a second set of options that Path 0 don't give you. Hope this helps some.

 

[bkrike]

You could use hawks method, by adding “to leave a message press X”, on the after hours home menu. It sounds like he discovered that when the home menu is a leave message path it will not accept *. I have never set up the home path that way, and forgot it was an option, hence my question about the digit- hope it not add confusion.

If I am reading your post correctly it sounds like after hours you just want it to go directly to a mailbox. There is another way you can do that without CCR or AA. You could just set up a particular phone with ringing lines and forward it to voice mail after hours. Then just record that mbx’s personnel message as you had the after hours CCR.

( a star for your effort Hawks)

 

[hawks]

Thanks bkrike, just to add a litle. When I use Path 1 as my Leave Message it does not matter if I have Return to AA on or off. It still let me use **.

 

[telemarv]

good work hawks

Marv
TeleMarv Services

http://www.telemarv.ca

 

[EdGaillard]

Yes, Good work. Thanks to all. I changed to afterhours CCR tree to make the callers press 1 to hear after hours messages and now it allows me into the mailboxes remotely. Thanks to all for all your work in getting me set up. Without this forum I could be up a creek.

Thanks again

Ed