CP100 will not boot

[Mountainbear]

I had a customer contact me saying thier cp100 was showing inactive feature. When I arrived only the two A B port lights were on. After troubleshooting on location I brought the unit home. I switched power supply and software and it still will not boot. Whenever power is applied the two ports stay light solid and nothing else. Is there anything I can do to try to force this to boot?
As far as I know it jsut stopped working one day. Has always been plugged into a UPS.

 

[exsmogger]

Have you connected to the serial port using Hyperterminal (9600 baud, 8-N-1) so you can watch the boot sequence? This might give you a clue as to the problem.

Brian Cox
Georgia Telephone

http://Georgia-Telephone.com

http://www.linkedin.com/in/briancox1952

 

[Mountainbear]

I have been fighting with that ever since my xp laptop died. I know there is a way to do it with windows 7 but haven't quite figured it out. will it boot without port lines connected if I have to take it in somewhere?

 

[exsmogger]

It boots to the point that the CallPilot starts looking for the Norstar system, but it won't finish. The port lites should go out when the CP starts the boot process.

Brian Cox
Georgia Telephone

http://Georgia-Telephone.com

http://www.linkedin.com/in/briancox1952

 

[AtAvaya]

Follow following trouble shooting steps to determine if issue is with power supply or card needs to be replaced. [URL unfurl="true"]https://support.avaya.com/ext/index?page=content&id=SOLN182136[/url]

 

[curlycord]

Use "putty" for Windows 7






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curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[Mountainbear]

I connected the cp100 to a PC and nothing appeared on hyperterm, just a blank white screen. The two port lights come on right away but nothing else. I removed it from the customers site and used my personal power supply at the shop, so I know that is working. The have decided to go with hosted phones, so looks like it will be offloaded.