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CP100 CCR or CICS CCR. Are the Same?
- Thread starter fpater
- Start date
They are not the same, as one is in the KSU and the other is in the Call Pilot. Or what do you mean by same?
Louie Roldan
Louie Roldan
- Thread starter
- #3
ThePhoneGURU
Technical User
There is no keycode for CCR.
It seems like your very confused about your current set up their.
Do you have this CICS and CP100 implimented on site?
Are you in charge/responsible for its configuration?
Did you purchase this product off a vendor? If so why haven't they installed this service/equiptment/solution for your company.
Are you just playing around w/this product? I would recommend investing in Nortel Training to get up to speed.
A lot to know on these products...the questions your asking can easily be answered within the documentation and training.
It seems like your very confused about your current set up their.
Do you have this CICS and CP100 implimented on site?
Are you in charge/responsible for its configuration?
Did you purchase this product off a vendor? If so why haven't they installed this service/equiptment/solution for your company.
Are you just playing around w/this product? I would recommend investing in Nortel Training to get up to speed.
A lot to know on these products...the questions your asking can easily be answered within the documentation and training.
- Thread starter
- #5
I'm a end user. Don't have to much experience and money to pay a pro. I have CICS 6.1 and CP100. Yes. I'm confuse a little.
In the CP100 the Basic Call Center has a key code. What is the difference between the basic Call Center and the CCR?
If the CICS has AA+CCR built in why I need the CP100 if I need only one mailbox and can have it from my telco.
Francisko Paternoster
Patercorp
In the CP100 the Basic Call Center has a key code. What is the difference between the basic Call Center and the CCR?
If the CICS has AA+CCR built in why I need the CP100 if I need only one mailbox and can have it from my telco.
Francisko Paternoster
Patercorp
BCMguyDOTcom
Technical User
A good vendor can be worth their weight in gold. Having your system configured by a proffesional will go a long way toward making sure you are satisfied with the system, rather than confused and frustrated.
BCMguy.com
www.BCMguy.com
BCMguy.com
www.BCMguy.com
ThePhoneGURU
Technical User
CICS AA/CCR isn't voicemail
People have CP100's/Flash etc when they have multiple extensions requiring personalized mailboxes and greetings.
The CP allows you to create choices for your callers on an automated set up. Thats just the tip of the iceburg.
There is all types of docs on the net describing CP100..just do a google search.
As far as CallCentre its in addition to your Automated System within your call pilot..you enable this w/a keycode and set it up so you can have a caller prompt through your CCR and then put in a que type enviornment where customers are put in priority sequence etc...also you can find this info on You can have a Telco vm box but as you said..its one mailbox..do you really want to have a customer leaving a message for multiple people in your company in one mailbox?
You already own a CP100???
People have CP100's/Flash etc when they have multiple extensions requiring personalized mailboxes and greetings.
The CP allows you to create choices for your callers on an automated set up. Thats just the tip of the iceburg.
There is all types of docs on the net describing CP100..just do a google search.
As far as CallCentre its in addition to your Automated System within your call pilot..you enable this w/a keycode and set it up so you can have a caller prompt through your CCR and then put in a que type enviornment where customers are put in priority sequence etc...also you can find this info on You can have a Telco vm box but as you said..its one mailbox..do you really want to have a customer leaving a message for multiple people in your company in one mailbox?
You already own a CP100???
The CCR/AA in the CICS does not have any mailboxes, yes you could get a vmbox from telco but their vmboxes work off of your lines not your extensions. The CCR/AA transfers to your internal extension numbers not your lines, make sense? You'd be better off spending a little cash now to get your system working right with a vendor and not being frustrated.
Louie Roldan
Louie Roldan
- Thread starter
- #9
Do I need the CP100 for doing this? or with the AA/CCR of the CICS is enough?
I want to accomplish the following configuration:
System: 4 Lines/5 Phones CISC 6.1
CCR : Grp#1=Ph1&Ph2 Grp#2=Ph3&ph4 Grp#3=Ph5
Business Open:
When a call came in, the system answer without notifying anybody and give options to select: 1=Sales 2=CS 3=... if know extension dials now.
When the users press 1, Phone 1,2 sound at the same time. If the 2 busy or not answering return to queue. If in queue more than 2 minutes, send the call to a Telco voicemail service.
Business Close:
When a call came in, the system answer without notifying anybody and gives option to select a DN. if not selection transfer call to Telco voicemail service.
Francisko Paternoster
Patercorp
I want to accomplish the following configuration:
System: 4 Lines/5 Phones CISC 6.1
CCR : Grp#1=Ph1&Ph2 Grp#2=Ph3&ph4 Grp#3=Ph5
Business Open:
When a call came in, the system answer without notifying anybody and give options to select: 1=Sales 2=CS 3=... if know extension dials now.
When the users press 1, Phone 1,2 sound at the same time. If the 2 busy or not answering return to queue. If in queue more than 2 minutes, send the call to a Telco voicemail service.
Business Close:
When a call came in, the system answer without notifying anybody and gives option to select a DN. if not selection transfer call to Telco voicemail service.
Francisko Paternoster
Patercorp
fpater,
Once a call is picked up by the CICS AA/CCR, you can not transfer it back to the phone company's voice mail.
If you have a CP100, you have a voice mail set-up right there. IMHO, I would use the voice mail on the CP100 over the phone company VM any day.
It really sounds like you need to sit down with a manual for the CP100 and CICS 6.1 and call a vendor.
Once a call is picked up by the CICS AA/CCR, you can not transfer it back to the phone company's voice mail.
If you have a CP100, you have a voice mail set-up right there. IMHO, I would use the voice mail on the CP100 over the phone company VM any day.
It really sounds like you need to sit down with a manual for the CP100 and CICS 6.1 and call a vendor.
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