Hey all,
I wanted to start out saying how I have found this forum very useful. I am not a professional installer, but have installed many different types of systems over the years and wish this forum was around earlier!
Now, onto my question:
I am in the process of replacing an existing PBX in my residence, and have decided on a Nortel CICS 6.1 with a CP100 for voice messaging.
My question is this: All of the sets are going to be configured to “ring” for all incoming lines, but none to appear. Being a residence, I am going to have several extensions in main areas ring though on the I/C line. Some of these extensions are also going to have a voicemail box attached to them (my office, main extension, other-half’s office, etc). Now, I am also going to use the AA function on the CP100 for when calls go unanswered, which will give callers the option of who’s extension to reach to leave a voicemail.
Now, please tell me if I am correct in my assumption that if an extension is set to forward to VM after x number of rings, the AA should be set to pick-up calls at least 1 ring less than a station is set to forward, thus preventing a caller from being placed directly into a VM box, as opposed to being picked up by the AA.
Am I correct, or will the CICS take this into account and prevent this from happening? I have searched the installer manuals and the system coordinator guide and have not found a definitive answer to this question. I do not have the system in hand at this time, for it should arrive by the end of this week, so I want to get my outstanding questions answered before I start the install.
I apologize if this seems like a simple question, just keep in mind that I am currently on a Landmark system (which I installed myself), which was upgraded from a Toshiba Strata VI a while back. I finally decided to get a real system since I work from home 80% of the time.
All help would be appericated!
Thanks!
I wanted to start out saying how I have found this forum very useful. I am not a professional installer, but have installed many different types of systems over the years and wish this forum was around earlier!
Now, onto my question:
I am in the process of replacing an existing PBX in my residence, and have decided on a Nortel CICS 6.1 with a CP100 for voice messaging.
My question is this: All of the sets are going to be configured to “ring” for all incoming lines, but none to appear. Being a residence, I am going to have several extensions in main areas ring though on the I/C line. Some of these extensions are also going to have a voicemail box attached to them (my office, main extension, other-half’s office, etc). Now, I am also going to use the AA function on the CP100 for when calls go unanswered, which will give callers the option of who’s extension to reach to leave a voicemail.
Now, please tell me if I am correct in my assumption that if an extension is set to forward to VM after x number of rings, the AA should be set to pick-up calls at least 1 ring less than a station is set to forward, thus preventing a caller from being placed directly into a VM box, as opposed to being picked up by the AA.
Am I correct, or will the CICS take this into account and prevent this from happening? I have searched the installer manuals and the system coordinator guide and have not found a definitive answer to this question. I do not have the system in hand at this time, for it should arrive by the end of this week, so I want to get my outstanding questions answered before I start the install.
I apologize if this seems like a simple question, just keep in mind that I am currently on a Landmark system (which I installed myself), which was upgraded from a Toshiba Strata VI a while back. I finally decided to get a real system since I work from home 80% of the time.
All help would be appericated!
Thanks!
