CP Mini

[chintoo69]

Hi, I have a CP Mini hook with cs1000 Rls 5.5. My main/company greeting is working OK, now my boss wants a new application or greeting setup like as follows.
After an incoming call user heards company greeting, he dials an extension and if extension gets no answer then an other greeting should play like "User is not available, dial 1 to record message, dial 2 for another ext" and if user dial 1 it should record message and if user dials 2 then he should get company greeting again to dial out other extension.
I need to setup this for all extension. Is that possible in CallPilot Mini?
Thanks

 

[cook1082]

When you get to an extentions mailbox you get the mailbox greeting there is not another greeting or auto attendent, you can direct the caller to dial zero or if in the properties of the CP set the return to AA to Y the caller can press # to return.
But there is no way to have what the Boss wants.

 

[stsguy]

you have to press * to return to the aa greetings.the mailbox greeting should look like this.please leave a message at the tone or to transfer to another ext dial star and the ext number. make sure aa is set to yes in the greeting table.

 

[cook1082]

Right * not #.

 

[clidpri]

here's a work around
(incoming call user heards company greeting, he dials an extension and if extension gets no answer)
all users would have to have there phones forwarded external back to another set of trunks DID's etc.
thoes in turn would ring back into the system and answer with a different table number. That table would answer with a CCR menu and play / path 0 ( User is not available, dial 1 to record message, dial 2 for another ext)
Path 1 goes to a mailbox
path 2 gets a menu with a list of ext's.
then to completethe tree you have to make one dummy path.
make path 2.8 the dummy info.

it would work if you wanted to impress your BOSS