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CP 5.00.41 Outlook Client - double password

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BaconSH

BaconSH

IS-IT--Management
Nov 28, 2011
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Hi guys,

We are testing Desktop Messaging 5.00.41 in our Citrix environment.

If the user does NOT have "remember password" selected and loads Outlook: (1)they get the purple Avaya "splash screen" (2) user enters their CP mailbox-password(3)Outlook continues to load for a few seconds (4)CallPilot prompts for mailbox and password AGAIN (5) Outlook finishes loading.

Any ideas? I cant seem to find ANY record of this issue in documentation or forums.

Thanks!

 
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