CP 5.0 IVR issue 1

[bornli]

Hi all,
I have just upgraded from MerMail 11 to CP 5.0
My problem is the IVR ports are aquired by symposium 4.2 but show up as ? in the channel monitor.
ACD Queue is cnf. and the latest patches are loaded.
Any ideas ???
Thanks in advance

libo

(switch is cs1000m single group rel5)

 

[tnphoneman]

You did have the symposium CLAN IP address entered when you ran config wizard didn't you? More than likely that is your problem or the 2 CLANs can not talk to each other. Also I think but can't remember clearly now but symposium needs to boot first then CallPilot.

 

[bornli]

Hi phoneman,
the CLAN was entered and both systems were booted in the right order. so the problem seems to be somewhere else.
I can ping from each server via e and clan but the IVR channels stay in ?state.
any thoughts???

 

[tnphoneman]

Not at this moment. That is what came to mind first. I will think about it some more.

 

[yyrkroon]

check on the pbx side and make sure those IVR channel have AST 00 01 and the ACQ AS is TN, DN and POSID

 

[bornli]

Hi yyrkroon,

that was it !!!
Thanks for this.